The State of Community Management 2017

Get a comprehensive snapshot of your community management in less time than your weekly status meeting.

The Community Roundtable has launched its 2017 State of Community Management research – a free opportunity to rate your community maturity while you add to the industry’s longest-running and most comprehensive look at community management practices.

The 25-minute survey explores your community across the 8 competencies of the Community Maturity Model, and generate an exclusive (and private) scorecard of where you stand in:

  • Strategy
  • Leadership
  • Culture
  • Community Management
  • Content and Programs
  • Policies and Guidelines
  • Tools
  • Metrics and Measurement

Plus, you can use the included ROI calculator to get a sense of how your ROI stacks up, based on the value of answers created in your community use our ROI model.

And of course, later this year, you’ll get access to the State of Community Management 2017 report – our annual assessment of the community landscape, featuring best practices, tips and trends that can help you shape your strategy and move the needle for your community.

As an added bonus, everyone who completes the SOCM 2017 survey will also receive a $5 gift card to Starbucks or Dunkin’ Donuts – and be entered in our grand prize drawing – an American Express Gift Card worth $1 for every valid survey response we receive (i.e. 500 surveys = $500) or an Apple Watch.

Please take the survey now at and share the link with community-focused colleagues. The more data we gather, the stronger the research – and that’s good for community professionals everywhere.

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