We know community.

At TheCR, we collaborate with clients to develop proven, practical strategies for better engagement.
Clients rely on our models, research and networks to take their communities to the next level.

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You’re in good company.

Our clients are community, social media and social business leaders focused on
the challenges of making their organizations more human and collaborative.

Where are you on your social journey?

No company is in exactly the same place with the same challenges when they come to us.
We have clients with a broad range of experiences and expertise. Explore the area that is right for you.



Are you overwhelmed with information on social and online communities but don’t understand how they can help your organization?

A testimonial should go here. Something like: The Community Roundtable is really great!

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Is your organization using a social or community approach and you are now faced with organizing, assessing and reporting on those efforts?

A testimonial should go here. Something like: The Community Roundtable is really great!

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Does your organization have active online communities that you suspect could be more productive but aren’t sure how to get there?

A testimonial should go here. Something like: The Community Roundtable is really great!

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Learn more about our expertise.

We live community and social business each and every day. You gain from our focus – check out our latest ideas.

Featured Video

Rachel Happe at the 2015 Higher Logic Super Forum

Rachel Happe, Founder and Co-Principal at the Community Roundtable, discusses the Quantified Community at the 2015 Higher Logic Super Forum.

In this talk, Rachel demystifies and simplifies the ROI equation for communities - boiling it down to a straightforward formula for calculating your community ROI.

Featured Research

The State of Community Management 2016

The SOCM 2016 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities from organizations large and small, which span a range of use cases, sectors and industries.

Download your copy now.

Member Events

Roadmap & Goal Setting For Fall 2016

September 8, 2016

Member Collaborative

TheCR Connect 2016: Community Takes Center Stage

October 26, 2016

A 2-day workshop exclusive to members of TheCR Network.

Boston, MA

More Information

Public Events

TheCR Blog

Just Because You Invite Me, Doesn’t Mean I’ll Come

By Marjorie Anderson, Community Engagement Specialist at PMI and member of TheCR Network.  One of the many wonderful things about an association having a member-facing online community is that there’s something in it for everyone. Maybe one of the most challenging things about an association that has a member-facing online commu…

Community ROI: Search and you will find it

By Ted McEnroe, Director of Research and Training Community ROI has been a popular topic here at TheCR since Rachel released her "ROI Model We Can All Love" in the State of Community Management 2016. If you need a refresher, it recognizes that a fundamental value of community in almost any use case is tied to the value of the answers…

Friday Roundup: New Member Programs Matter

By Amy Turner, The Community Roundtable You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in groups, or rushing around and doing their thing. You stand there. Maybe after an uncomfortable amount of time someone comes up, shakes your hand and says, “…

Throwback Thursday: The Ins and Outs of a Community Roadmap

By Shannon Abram, The Community Roundtable If you don't know where you're going it can be a long journey to success in community management - which is why we're highlighting best practices for community roadmaps in this week's #throwbackthursday post! From the basics of why a community roadmap is important, to the best practices yo…

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Member Blog Posts

It’s Time to Flip the Social Media & Community ROI Equation on its Head

Bill Johnston suggests a different lens for Community ROI…

Is Middle Management the Enemy of Social Business

A recent article asked this question and highlighted middle manag…

Boba Fett and the Value of Community Hurdles

For the first time, everyone couldn’t just go to the toy store …

Three Reasons Why Executives Should Tweet For Themselves

A few weeks ago I read an article that stated “less than two pe…

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