We empower our clients to succeed with innovative, collaborative and research-based community strategies.
We've built the resources to help community managers work smarter.
Whether you're a team of one, are trying to scale your community program or are part of a dynamic group of community practitioners, we offer exclusive access to the tools, models, research, resources, and people you need to be successful.
As a community program owner, you have more on your plate than just the day-to-day success of your community.
Whatever your current challenge - calculating ROI, cultivating stakeholder support, selling your community to your executives, something else - we can help.
Are you are tasked with the long term success of your organization's community initiatives?
We help some of the world's most successful brands get the most out of their community programs. Through thoughtful training, thought leadership and advisory services we can support even the toughest community challenges.
Who we work with...
We Know Community.
Are you looking to:
- Get your team aligned on your community approach?
- Energize a group of stakeholders and connect the dots from business strategy to community strategy?
- Facilitate a workshop to generate a community strategy or program plan?
Our community advisory services will help you suceed.
TheCR Network is your one-stop resource for best practices, expert advice, actionable case studies, and answers to (almost) every community question you can imagine. We make your job as a community professional a breeze by connecting you to the people and ideas you need - when you need them.
Community Management Training
Community Management Training
Our research shows that investing in professional development for your community team is one of the most powerful ways to strengthen your community management.
Our live workshops, on-demand courses, and custom curriculum ensure you have access to the community knowledge you need to be successful.
Research and Models
Our research, models, and frameworks are the industry standard for community practitioners to learn, validate and develop winning strategies.
From our annual State of Community Management research to our comprehensive Community Maturity Model and Community Engagement Framework, we empower community practitioners to level up their community expertise.
Explore our most recent case studies, events, and research for community management practitioners.
Getting the New Member Experience Right
Learn how the Autodesk community team took on redesigning its entire Customer Support Community, a peer-to-peer platform built over 30 years ago to support their software technology/web applications customers. Download now.
TheCR Effect: EA's More Happy and Effective Workplace
How can you use TheCR Network to create a more supportive, effective, and all-around happier workplace? Ask Bogdan Banasiewicz, Social and Community Team Manager at EA, who did just that. Members RSVP in the Network. Not a member? Join now!
The State of Community Management 2017
The SOCM 2017 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities around the world.
Download The SOCM 2017 now.
FEATURED VIDEO | THECR CONNECT
TheCR Connect is a two-day community workshop exclusively for community practitioners – those engaged in the development, implementation, management, and measurement of community initiatives. You might be a community manager for a 5,000 person internal community, the community specialist at a start-up, or the director of community for a Fortune 500 brand - TheCR Connect is for you!
TheCR Connect will take place on October 2-3, 2017 in Boston, MA.
Learn more about TheCR Connect.
Latest from TheCR Blog
Lesson 1 for the day: Do not put a plastic cutting board in the oven. Lesson 2: Do not grab with bare hands to take it out. My recent life lessons brought me to the ER waiting room to watch triage nurses in their element. As each patient arrived, they took their vitals, assessed their symptoms […]Read More
Here’s an interesting piece of data from the SOCM 2017: for the first time, communities say they are spending more on people than on technology. That’s right – by a narrow margin, organizations with dedicated community budgets said they spent slightly more on community management salaries and resources than they did on their platforms. The […]Read More
Executive engagement has long been considered a critical element of community growth. But getting executives to be truly involved in communities has been a tremendous challenge for community managers. So what’s keeping executives from jumping in, even when they think community is a critical opportunity? We asked the respondents to this year’s State of Community […]Read More
It’s easy for me to tell you how special TheCR Connect is, but you already know I’m biased, right? So, don’t take it from me, or Rachel or Hillary. Take it from past attendees from the event. I’m excited to share five perspectives on TheCR Connect from past attendees! Check out the video below and hear […]Read More
Eight years ago, when Jim Storer and Rachel Happe founded The Community Roundtable, it was the beginning of understanding that the “art” of community management had a lot of science in it – repeatable best practices that can separate the best communities from the rest. Each year since then, we have built The State of […]Read More
One of the benefits of membership in TheCR Network is access to experts from every stage of the community journey. We’ve invited Chip Rodgers, former community executive at SAP, Ciena, and MicroStrategy, to have a discussion with Rachel Happe, co-founder of TheCR, and Network members about Chip’s experiences and perspectives on community and where they fit […]Read More
Recently, Jason Falls, the Co-Founder of the Conversation Research Institute (CRI) joined members of TheCR Network for an exploration of conversation research. With years of experience in social technology, both on the agency side and brand side Jason developed the concept of conversation research. Even though people may think that this is a new concept, Jason believes […]Read More
When I started IDC’s social software research practice in 2007, the entire market was about $50 million and Jive was one of 10 or more vendors. Needless to say, the market has come a long way in the last ten years, along with lots of twists and turns. Throughout it all, Jive has taken a […]Read More
Every week we share a list of new community management and social media jobs – usually everything from community coordinators all the way up to director level positions (depends on what we can find each week). I also wanted to share some of my favorite community reads from this week: If you submitting for a […]Read More
Seeing the work of hundreds of innovative and creative community professionals is one of the biggest perks of my job here at TheCR. Not a day goes by when I don’t say, “Wow – that’s awesome!” in response to something a member tells me. Last year we launched a recognition program to acknowledge and reward […]Read More