We know community.

At TheCR, we collaborate with clients to develop proven, practical strategies for better engagement.
Clients rely on our models, research and networks to take their communities to the next level.

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Our clients are community, social media and social business leaders focused on
the challenges of making their organizations more human and collaborative.

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We live community and social business each and every day. You gain from our focus – check out our latest ideas.

Featured Video

Rachel Happe at the 2015 Higher Logic Super Forum

Rachel Happe, Founder and Co-Principal at the Community Roundtable, discusses the Quantified Community at the 2015 Higher Logic Super Forum.

In this talk, Rachel demystifies and simplifies the ROI equation for communities - boiling it down to a straightforward formula for calculating your community ROI.

Featured Research

The State of Community Management 2016

The SOCM 2016 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities from organizations large and small, which span a range of use cases, sectors and industries.

Download your copy now.

Member Events

TheCR Connect 2017

October 2, 2017 | 10am

Boston, MA

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Public Events

7th Intranet & Digital Workplace Summit

June 20, 2017 | 10am

San Francisco, CA

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4th Annual Strategic Internal Communications – East

July 19, 2017 | 3pm

Rachel Happe

Boston, MA

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TheCR Blog

Why Attend TheCR Connect? Attendees Share Their Stories.

By Shannon Abram, The Community Roundtable It's easy for me to tell you how special TheCR Connect is, but you already know I'm biased, right? So, don't take it from me, or Rachel or Hillary. Take it from past attendees from the event. I'm excited to share five perspectives on TheCR Connect from past attendees! Check out the video b…

Quantify value, not vanity: The State of Community Management 2017 is out!

By Ted McEnroe, Director of Research and Training Eight years ago, when Jim Storer and Rachel Happe founded The Community Roundtable, it was the beginning of understanding that the “art” of community management had a lot of science in it - repeatable best practices that can separate the best communities from the rest. Each year …

Community Perspective: Chip Rodgers

By Shannon Abram, The Community Roundtable One of the benefits of membership in TheCR Network is access to experts from every stage of the community journey. We’ve invited Chip Rodgers, former community executive at SAP, Ciena, and MicroStrategy, to have a discussion with Rachel Happe, co-founder of TheCR, and Network members abo…

What is Conversation Research?

By Shannon Abram, The Community Roundtable Recently, Jason Falls, the Co-Founder of the Conversation Research Institute (CRI) joined members of TheCR Network for an exploration of conversation research. With years of experience in social technology, both on the agency side and brand side Jason developed the concept of conversation re…

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Member Blog Posts

It’s Time to Flip the Social Media & Community ROI Equation on its Head

Bill Johnston suggests a different lens for Community ROI…

Is Middle Management the Enemy of Social Business

A recent article asked this question and highlighted middle manag…

Boba Fett and the Value of Community Hurdles

For the first time, everyone couldn’t just go to the toy store …

Three Reasons Why Executives Should Tweet For Themselves

A few weeks ago I read an article that stated “less than two pe…

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