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At TheCR, we collaborate with clients to develop proven, practical strategies for better engagement.
Clients rely on our models, research and networks to take their communities to the next level.

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Featured Video

Rachel Happe at the 2015 Higher Logic Super Forum

Rachel Happe, Founder and Co-Principal at the Community Roundtable, discusses the Quantified Community at the 2015 Higher Logic Super Forum.

In this talk, Rachel demystifies and simplifies the ROI equation for communities - boiling it down to a straightforward formula for calculating your community ROI.

Featured Research

The State of Community Management 2016

The SOCM 2016 provides a snapshot of the progress and changes in community management, based on research of more than 300 communities from organizations large and small, which span a range of use cases, sectors and industries.

Download your copy now.

TheCR Blog

Throwback Thursday – Community Management Research

By Shannon Abram, The Community Roundtable We are gearing up to launch our 8th annual State of Community Management survey, so I thought it would be a great time to share an overview of all the community management research we publish. This week's #throwbackthursday highlights our four major research platforms for community management …

How do I connect with community members around the globe?

By Shannon Abram, Relationship Manager at The Community Roundtable. It goes without saying that managing an online community - whether you are internally or externally focused, means you spend a lot of your time online. While the majority of your community programming and activities might take place online many of our members have repo…

Community Jobs Roundup – 01/13/17

By Amy Turner, The Community Roundtable Happy Friday!    If finding a new job - or perhaps exploring opportunities for your next big move - is on your list for the New Year, then you've come to the right place. Each Friday we compile the latest community management jobs, so be sure to check back in each week to see the latest an…

Best Practices for Community Moderation, or Why Patience is a Virtue

By Shannon Abram, Relationship Manager at The Community Roundtable. Policies, guidelines and governance provide the framework and boundaries for your community, but moderation is where those policies are turned into day-to-day management. Direct moderation is the day-to-day interaction and management that signals to members what gets a…

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Member Blog Posts

It’s Time to Flip the Social Media & Community ROI Equation on its Head

Bill Johnston suggests a different lens for Community ROI…

Is Middle Management the Enemy of Social Business

A recent article asked this question and highlighted middle manag…

Boba Fett and the Value of Community Hurdles

For the first time, everyone couldn’t just go to the toy store …

Three Reasons Why Executives Should Tweet For Themselves

A few weeks ago I read an article that stated “less than two pe…

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