Crowdsourcing Innovation White Paper The value of crowdsourcing innovation generated three types of benefits across multiple dimensions: Amplification of Member Voice100% of respondents agreed that creating opportunities for customer and employees to have a voice that is heard and responded … [Read more...]
Marjorie Anderson, Project Management Institute
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Marjorie Anderson, Community Engagement Specialist, Project Management Institute. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as … [Read more...]
Your online community should be anti-collaboration
By Ted McEnroe, Director of Research and Training, Want to make sure your community fails? Tell your potential members it is being created to enhance collaboration. Rob Cross of the University of Virginia and others recently wrote in the Harvard Business Review about the culture of … [Read more...]
Friday Roundup – Capturing the Value of Community
By Amy Turner, The Community Roundtable Communities serve a number of strategic uses, so it can be hard to come up with the metrics that best demonstrate how the community delivers on that strategy. But one thing is certain – the basic activity metrics – logins, visits, and such – won’t capture … [Read more...]
Throwback Thursday: Community Case Studies
By Amy Turner, The Community Roundtable Case studies are an excellent learning resource and way to grasp community successes (and a few misses) by taking a deep dive into real-life examples, with honest and tangible results. At TheCR Network, we are grateful to have some of the most in-depth and … [Read more...]
Best-in-class communities measure behavior over activity – SOCM Fact #12
By Ted McEnroe, Director of Research and Training What is the best way to capture the value of your community? Communities serve a number of strategic uses, so it can be hard to come up with the metrics that best demonstrate how the community delivers on that strategy. But one thing is certain - … [Read more...]
Friday Roundup: Digital Culture Run Amok
By Amy Turner, The Community Roundtable The complexity of the world is at our fingertips. It’s in our faces and on our screens. We are deluged daily with information we don’t have time to process. Anxiety drugs and self-medication are rampant. The political climate has become angry and … [Read more...]
Throwback Thursday – Event Insights and Highlights
By Amy Turner, The Community Roundtable This time of year is always busy for us here at The Community Roundtable as we gear up for conference season. The relaxed days of summer are long gone and we turn into road warriors with a jam-packed schedule of conferences, events and workshops. As … [Read more...]
Who knows more – your community manager or your members?
By Ted McEnroe, Director of Research and Training I was recently reading a post from Joe Cothrel on the Lithium blog as they celebrated their 8th anniversary of their community (about 800 in human years, I think.) In it, he noted eight community lessons they had learned - all of which were great … [Read more...]
Shirlin Hsu, BCG
Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers” featuring Shirlin Hsu, Global Communities Strategy and Enablement Manager at BCG. Join TheCR’s founder and principal, Jim Storer and director of marketing, Shannon Abram as they chat … [Read more...]
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