The Network Of The Smartest
Community Leaders

At TheCR, we collaborate with clients to develop proven, practical strategies for better communities.
Clients rely on our models, research and networks to take their communities to the next level.

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You’re in good company.

Our clients are community, social media and social business leaders focused on
the challenges of making their organizations more human and collaborative.

Where are you on your social journey?

No company is in exactly the same place with the same challenges when they come to us.
We have clients with a broad range of experiences and expertise. Explore the area that is right for you.



Are you overwhelmed with information on social and online communities but don’t understand how they can help your organization?

A testimonial should go here. Something like: The Community Roundtable is really great!

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Is your organization using a social or community approach and you are now faced with organizing, assessing and reporting on those efforts?

A testimonial should go here. Something like: The Community Roundtable is really great!

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Does your organization have active online communities that you suspect could be more productive but aren’t sure how to get there?

A testimonial should go here. Something like: The Community Roundtable is really great!

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Learn more about our expertise.

We live community management and social business each and every day. You gain from our focus – check out our latest ideas.

Featured Video

Rachel Happe at the 2015 Higher Logic Super Forum

Rachel Happe, Founder and Co-Principal at the Community Roundtable, discusses the Quantified Community at the 2015 Higher Logic Super Forum.

In this talk, Rachel demystifies and simplifies the ROI equation for communities - boiling it down to a straightforward formula for calculating your community ROI.

Featured Research

Community Careers and Compensation 2015

The Community Careers and Compensation report builds on past research into the skills, roles and compensation of community professionals.

Get a preview or download the summary now.

Member Events

Facebook For Work: Workin’ Hard Or Hardly Workin’

February 11, 2016

Carrie Young (Principal and Owner of Talk Social to Me)

The Critical Link Between Community & Customer Experience

February 17, 2016

Jeannie Walters (CEO and Founder of 360Connext) and Annette Franz (Director, Customer Outcomes at Fidelity Investments)

Public Events


March 14, 2016 | 8am

Rachel Happe

Las Vegas, NV

More Information

TheCR Blog

Friday Roundup – #SOCM2016 Week 2 – CMGR Essentials

By Shannon Abram, Director of Marketing at The Community Roundtable. We're in week two of the 7th annual State of Community Management research survey and contributions are rolling in. I cannot stress enough how important this research is - and how valuable your contributions are to us, and to the community industry as a whole. Th…

Conversations with Community Managers – Maximilian Ebnother

Welcome to the latest episode in our community podcast series, “Conversations with Community Managers.” Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about What’s your best advice for someone just starting out in Community Management? What are your best p…

Five years later, these community management tips ring true – SOCM2011 in review

By Ted McEnroe, Director of Research and Training, The Community Roundtable As you know if you have been keeping an eye on the community management space for awhile, The State of Community Management 2016 is not our first time at the community management research rodeo. In fact, SOCM2016 is our seventh report - so we thought it migh…

Friday Roundup – The SOCM 2016 is Here

By Shannon Abram, The Community Roundtable In case you missed it we launched the State of Community Management 2016 (SOCM) survey this week! Now in its 7th year, this research has helped tens of thousands of community management professionals evaluate their approaches, educate stakeholders, secure budget and prioritize resources – a…

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Member Blog Posts

It’s Time to Flip the Social Media & Community ROI Equation on its Head

Bill Johnston suggests a different lens for Community ROI…

Is Middle Management the Enemy of Social Business

A recent article asked this question and highlighted middle manag…

Boba Fett and the Value of Community Hurdles

For the first time, everyone couldn’t just go to the toy store …

Three Reasons Why Executives Should Tweet For Themselves

A few weeks ago I read an article that stated “less than two pe…

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