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TheCR Blog Articles: State of Community Management

Assess your Community Management Maturity

By Rachel Happe, Co-Founder and Principal, The Community Roundtable. Eight years. The Community Roundtable has been doing its annual research on t…

Building community in uncertain times

By Ted McEnroe, Director of Research These are difficult times online. The first week of the Trump Administration, whether you are in favor of or …

Best-in-class communities measure behavior over activity – SOCM Fact #12

Best-in-class communities measure behavior over activity – SOCM Fact #12

By Ted McEnroe, Director of Research and Training What is the best way to capture the value of your community? Communities serve a number of str…

SOCM Fact #11 – Good communities plan now for a mobile engagement future

By Ted McEnroe, Director of Research and Training Organizations are changing. We're on the move. We work remotely. We rely more and more on smaller…

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SOCM Fact #10 – Don’t be afraid to define community guidelines

By Ted McEnroe, Director of Research and Training Rules. My 6-year-old hates them - but really she doesn't. The same holds true for many communitie…

In online communities, new member programs matter – SOCM2016 Fact #9

By Ted McEnroe, Director of Research and Training You walk into a new place - maybe you have a new job, are a new member of a class, or a new volu…

Lake photos

Does your community culture make you a Lake Wobegon community?

By Ted McEnroe, Director of Research and Training I was reviewing data from the State of Community Management from the 2016 report when a data po…

The best community managers share leadership of community programs: SOCM2016 Fact #8

By Ted McEnroe, Director of Research and Training You start a community. It's awesome. People engage, share ideas and provide value. You modera…

Do community manager roles change as communities mature?

Do community manager roles change as communities mature?

By Ted McEnroe, Director of Research and Training Explaining what you do as a Community Manager is never easy - and it turns out, it's likely to ch…

Give real responsibilities, and real rewards, to your community advocates – SOCM2016 Fact #6

By Ted McEnroe, Director of Research and Training They like you. They really really like you. Your community advocates. They are the ones you love…

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