The State of Community Management is our annual research platform that tracks the performance of communities and community management across the eight competencies of the Community Maturity Model. The State of Community Management 2017 marks the eighth year of this vitally important resource for community professionals and organizations, and builds on the insights and expertise of our past reports. Our 2017 report features data from more than 330 communities, and includes trends, best practices and new insights into how communities manage content, programming, staffing, budgets, strategy, metrics and much more.
New in 2017:
- Insights into year-over-year budget, staffing and value trends for communities.
- Deeper dives into content and programs, community policies and governance, and more.
- A discussion of community value and ROI, and what might be holding you back from proving community value.
Packed with well over 100 charts, the SOCM 2017 report gives you an arsenal of information about how the best communities make decisions, manage members and resources, and find innovative ways to support and enhance community.
Community managers and program owners in all communities – large and small, internal and external, public and private, and across all industries and use cases are still encouraged to take the 25-minute survey, which explores critical elements of successful communities. Survey participants receive:
- A free estimated Community Maturity Score, which compares your responses to The Community Roundtable’s database of hundreds of surveys, and gives you a sense of where your community ranks on the Community Maturity Model.
- Access to the full State of Community Management 2017 report on the day it’s made available.
The State of Community Management 2016 remains a vital resource for community practitioners and program owners, providing valuable research-backed ideas for improving communities.
More than 300 communities weighed in 2016, and the key trends and findings in the report still resonate a year later.
The State of Community Management 2015
The State of Community Management 2015 report builds on qualitative early reports and initial quantitative insights in 2013 and 2014, and the learnings of the first four years of the State of Community Management. Each year, we collaborate with members of the The CRNetwork, our community for community professionals, to shape the survey, define and refine our objective indicators of community maturity. and review key findings that shape not only the report but also The Community Roundtable research platform as a whole.
Nearly half of survey respondents were members of TheCR Network.
The State of Community Management 2015 comes in two forms:
A sharable Executive Summary (on Slideshare) that covers the demographics, key findings and evaluation of how communities approach strategy
And the full report, a free download that explores research findings across all eight key competencies, and includes summaries and recommendations that you can turn into action items for executing your own community and social business initiatives.
We hope The State of Community Management research provides you with validation for your approach, data to support your plans and an actionable tool to help drive your community forward.
Are you a member of TheCR Network? Download all our SOCM research inside the Network here.
The State of Community Management Toolkit includes downloads of all of this research, as well as additional related content for $99.