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Community ROI: Search and you will find it

By Ted McEnroe, Director of Research and Training Community ROI has been a popular topic here at TheCR since Rachel released her "ROI Model We Can All Love" in the State of Community Management 2016. If you need a refresher, it recognizes that a fundamental value of community in almost any use …

Scale yourself as a community manager to take community to new heights

Scale yourself as a community manager to take community to new heights

By Ted McEnroe, Director of Research and Training, The Community Roundtable Have you ever met a successful community manager who says they wish they had more to do? Me neither. Community managers wear multiple hats, work with myriad stakeholders and are expected to understand everything fr…

TheCR Blog Articles

This cartoon from Grundfos pretty much sums it up for too many community managers...

Throwback Thursday – The Social Executive, or Easy Executive Engagement

By Shannon Abram, The Community Roundtable We hear from too many community pros that they work tirelessly on programs, spend countless hours interacting and engaging with their community members, and even working to define and strategize around co…

Just Because You Invite Me, Doesn’t Mean I’ll Come

Just Because You Invite Me, Doesn’t Mean I’ll Come

By Marjorie Anderson, Community Engagement Specialist at PMI and member of TheCR Network.  One of the many wonderful things about an association having a member-facing online community is that there’s something in it for everyone. Maybe one …

Searcher photo

Community ROI: Search and you will find it

By Ted McEnroe, Director of Research and Training Community ROI has been a popular topic here at TheCR since Rachel released her "ROI Model We Can All Love" in the State of Community Management 2016. If you need a refresher, it recognizes that a…

Friday Roundup: New Member Programs Matter

Friday Roundup: New Member Programs Matter

By Amy Turner, The Community Roundtable You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in groups, or rushing around and doing their thing. You stand there. Ma…

Community Roadmap

Throwback Thursday: The Ins and Outs of a Community Roadmap

By Shannon Abram, The Community Roundtable If you don't know where you're going it can be a long journey to success in community management - which is why we're highlighting best practices for community roadmaps in this week's #throwbackthursd…

Help a newbie out?

In online communities, new member programs matter – SOCM2016 Fact #9

By Ted McEnroe, Director of Research and Training You walk into a new place - maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in groups, or rushing around and doing their thing. You stand …

Friday Roundup: Selling Community to the C-Suite

Friday Roundup: Selling Community to the C-Suite

By Amy Turner, The Community Roundtable Need some help convincing executives why your organization needs to be more active in social media and community? TheCR Network spoke with Jaime Punishill (Head of Digital Marketing & Channel Management …

community engagement drivers

Throwback Thursday – Community Engagement Drivers

By Shannon Abram, The Community Roundtable The one of the most frequent questions we get from community managers is "How can I increase engagement in my community?" It's a great question - and one that has no single answer. Of course the variable…

chess pieces

Six Tips for Selling Social Media and Community to the C-Suite

By Amy Turner, The Community Roundtable Need some help convincing executives why your organization needs to be more active in social media and community? TheCR Network spoke with Jaime Punishill and discussed practical strategies for selling thes…

Friday Roundup: How The Best Community Managers Share Leadership

Friday Roundup: How The Best Community Managers Share Leadership

By Amy Turner, The Community Roundtable Let’s face it – a lack of “human capital” can play a huge role in slowing the growth of a community, and it’s only the most forward-thinking organizations that preemptively add capacity. That means…

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