TheCR Blog Articles:
The Secret Sauce of Communities
A lot of people might say that the secret sauce of communities is conversion, lower cost of advocacy, lowered support costs, faster information discov…
Wait for It… Emergence Happens
One of the most enjoyable and gratifying moments of being a community manager is when members of the community start to step up, create content, proac…
Raising Good Communities
I am not the first, nor will I be the last to equate community management to parenting. Connie Bensen made the analogy and recently Simon Phillips w…
Best Practices in Member Engagement
Member engagement is one of the key responsibilities of social media and community managers but it is one of the hardest responsibilities to understan…
Building and Sustaining Brand Communities
If imitation is the sincerest form of flattery, having a few wicked smart people take what we've done and elaborate on it is... amazing. We are always…