TheCR Blog Articles:
Orchestrating Emergent Control
I ran across this quote today and it reflects something that I've been thinking a lot about over the past few years, namely how to encourage specific …
Community Is A Management Approach, Not Just a Role
The way we currently think about community management - for the most part - is a role played by someone managing a set of relationships often mediated…
Consistency & Translation in Community Management
Alicia Staley (@stales) pointed me to the following post on the Wego Health community. While the topic of the post was about communicating as a commun…
Measure, But Measure Wisely
Two things recently got me thinking about using measurement and metrics. The first was a post by Bertrand Duperrin who pointed out that just because…
Why Conversations Matter And How Things Need to Change to Support Them
I was very fortunate to both be asked by Gilbane to moderate a panel on conversations and to have a group of really experienced community managers par…